- Once the chatbox loads our pharmacist will be notified and typically respond in 10 minutes or less.
- While waiting for the pharmacist, you can send a message addressing your issue
- Once the pharmacist joins, he/she will address your issue in the following ways:
- Ask for more information on your stated issue
- Ask for prescriptions, documents or images to help understand your case better
- If relevant and available, he/she will recommend medication, health goods and other relevant products.
- Once the chatbox loads, you will be asked for your name and email, We ask this first so we can resolve your issue as quickly as possible. If you are not comfortable using your real name, please feel free to use an alias or any name you prefer.
- Once these are confirmed, our pharmacist will be immediately notified and should typically respond in 10 minutes or less. The pharmacist will be shown the name you provided and will address you with it during the conversation.
- If you would like to register an account and skip the above process and also receive all the benefits of being a registered customer, please click the following link: Sign In
- Our pharmacist will address your issue in the following ways:
- Ask for more information on your stated issue
- Ask for prescriptions, documents or images to help understand your case better
- If relevant and available, he/she will recommend medication, health goods and other relevant products.
- After this chat, the conversation will be closed by the pharmacist or automatically closed in a day.
- You can still view the contents of the chat for 2 weeks after the chat is closed, after which the chat will be automatically deleted including all images and documents sent during the conversation
- You have our assurance that no data you provide during this chat will be permanently stored without your knowledge
